FAQ's
Got Questions? We've Got Answers! Explore Our FAQ Section for All Your Queries at Skream.in
Take a moment to explore our FAQ page, and find the information you're looking for. Your satisfaction is our priority, and we're here to assist you every step of the way.
Where's my order? Track it here!
Click HERE to track your order.
Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.
If you don’t have your order number, log into your account and then go to 'My Orders'.
Why is my order late?
Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by.
If it's after 9pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is.
If your delivery date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.
Why was my order cancelled?
If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.
Can i cancel or change my order?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.
I have received a faulty item. What do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;
Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.
The product name and code can be found on your order confirmation email.
If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
I am outside of the returns policy. Can I return?
Over 7 days?
We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. So unfortunately we cannot accept returns that are over 7 days.
Refunds - How long will my refund take?
We get it, waiting for a refund can suck. But please hang in there while we work on it. A typical refund will take up to 10 days; that's 17 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.
It can be up to 7 days from this point for the item to be received into the Skream warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, but this is dependent on your bank processing time.
If you paid for your order with a gift voucher or store credit, this will be credited back to your Skream account.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
If you've waited more than 17 days from the day you returned your item and have received no email from us then please get in touch by going to the 'Contact Us' tab on this page.